Pyra Care Plans
You made a serious investment.
We take that seriously.
Every Pyra sauna comes with a 1-year manufacturer warranty at no cost. Our Pyra Care Plans extend that protection — giving you priority access, hands-on service, and complete peace of mind for as long as you own your sauna.
1-Year manufacturer warranty included free
Pyra Care picks up where the warranty ends
No other sauna retailer offers this
What every buyer gets free
Every Pyra sauna comes with a full 1-year manufacturer warranty included at zero extra cost. Here's exactly what that covers from day one.
✓
1-Year Manufacturer Warranty
Covers manufacturing defects and technical malfunctions on all components
✓
Repair or Full Replacement
Pyra may repair, replace parts, or provide a full unit replacement at our discretion
✓
Claims Handled by Pyra
We coordinate your warranty claim directly — you never deal with it alone
✓
30-Day Setup Support
Any setup issues in the first 30 days resolved immediately at no charge
Why It Matters
What high-ticket buyers
actually need after purchase
Investment Protection
A $15,000–$20,000 sauna should perform at peak for 10+ years. Pyra Care ensures your asset holds its value and its performance — long after the manufacturer warranty ends.
Zero Friction Support
You should never have to figure out who to call, what form to fill out, or how to find a technician. Pyra Care means one call or email and it's handled — completely on your behalf.
A Real Relationship
You're not a transaction. Pyra Care members get a dedicated point of contact who knows your sauna model, your setup, and your history. That's not a help desk — that's a partner.
Concierge Experience
The best purchases don't end at checkout. They come with a relationship that makes you feel taken care of. Pyra Care is that relationship — proactive, white-glove, and built around you.
Pyra Care Plans
Choose your level
of protection
All plans are designed to begin after your 1-year manufacturer warranty. Purchase any time — before or after it expires.
Pyra Care · Tier 1
Essential
$199
Per year · Starts after warranty
Continued support and protection after your warranty ends. Ideal for Lumin series owners who want responsive help without the full service package.
✓Extended email support — 48hr response
✓Annual sauna health check via video call
✓Maintenance guide & tips sent quarterly
✓Parts sourcing assistance at cost
✓Discounted rate on in-home service visits
—Annual in-home inspection visit
—Priority phone support
—Accessories & add-ons discount
—Dedicated account manager
Most Popular
Pyra Care · Tier 2
Care+
$349
Per year · Starts after warranty
Our most popular plan. Hands-on care, real visits, and priority access. Built for owners who want their sauna running perfectly without ever thinking about it.
✓Priority email support — 24hr response
✓Annual in-home inspection by vetted tech
✓Sauna cleaning kit shipped every 6 months
✓Parts sourcing assistance at cost
✓Priority phone support — business hours
✓10% off all accessories and add-ons
✓Full service visit history on file
—Bi-annual in-home service visits
—Dedicated account manager
Pyra Care · Tier 3
Elite
$599
Per year · Starts after warranty
White-glove, concierge-level care. Recommended for Auris series owners. A dedicated partner who knows your sauna and handles everything proactively.
✓VIP support — same-day response
✓Bi-annual in-home service visits
✓Sauna cleaning kit shipped every 3 months
✓Parts sourcing assistance at cost
✓Dedicated Pyra account manager
✓15% off all accessories and add-ons
✓Annual heater performance check
✓Free minor repairs on covered components
✓Full service visit history on file
Side by Side
Full plan comparison
| What's included | Manufacturer Warranty (Free) |
Essential $199/yr |
Care+ $349/yr |
Elite $599/yr |
|---|---|---|---|---|
| Coverage period | Year 1 free | Year 2+ | Year 2+ | Year 2+ |
| Manufacturing defects covered | ✓ | — | — | — |
| Email support | ✓ | 48hr response | 24hr priority | Same-day VIP |
| Phone support | — | — | Business hours | Priority line |
| Annual health check | — | Video call | In-home visit | In-home visit |
| In-home service visits per year | — | Discounted rate | 1 included | 2 included |
| Cleaning kit shipped | — | — | Every 6 months | Every 3 months |
| Accessories discount | — | — | 10% off | 15% off |
| Dedicated account manager | — | — | — | ✓ |
| Annual heater performance check | — | — | — | ✓ |
| Minor repairs on covered components | — | — | — | ✓ |
Full Transparency
What Pyra Care does not cover
External damage
Damage from weather events, fire, flooding, pests, or acts of nature are not covered under any plan.
Unauthorized repairs
Repairs or modifications made by a non-Pyra-authorized technician void coverage under all Care Plans.
Misuse or neglect
Damage from improper use, failure to follow care instructions, or commercial use is excluded from all plans.
Normal wear and tear
Surface fading, natural wood changes, and cosmetic aging over time are expected and not covered.
Relocation damage
Damage caused by moving the sauna after original installation is not covered under any plan.
Consumables
Sauna stones, bulbs, and other consumable accessories are not covered. Cleaning kits are a perk, not a replacement part.
Simple Process
How Pyra Care works
01
Choose Your Plan
Select Essential, Care+, or Elite based on your sauna model and the level of support you want.
02
Register Your Sauna
We log your model, serial number, and installation date so we know your unit's complete history.
03
Contact Us Anytime
One email or call is all it takes. We handle coordination with technicians and the manufacturer on your behalf.
04
Stay in Your Ritual
We handle the maintenance. You stay in your daily ritual — that's the entire point of owning a Pyra.
Common Questions
Care Plan FAQ
When does my Pyra Care Plan start?
Your Pyra Care Plan is designed to complement your 1-year manufacturer warranty. You can purchase it at any time — before or after your warranty expires. Coverage activates immediately on purchase.
How is this different from the manufacturer warranty?
The free 1-year warranty covers manufacturing defects only and expires after 12 months. Pyra Care adds ongoing support, scheduled in-home visits, cleaning supplies, priority access, and a real relationship — for years beyond that.
Which plan is right for my sauna?
Essential and Care+ work great for all Lumin indoor models. We strongly recommend Care+ or Elite for Auris owners given the higher investment, outdoor exposure, and complexity of the heater systems.
What if I have a warranty issue in year one?
Email us at questions@pyrawellness.com and we handle it entirely. We coordinate your claim with the manufacturer directly so you don't have to navigate it alone.
Who does the in-home service visits?
We work with vetted local technician partners across the US. All visits are coordinated by our team and scheduled at a time that works with your calendar.
Can I upgrade my plan?
Yes — you can upgrade from Essential to Care+ or Elite at any time. Contact us at questions@pyrawellness.com and we'll apply a prorated credit toward your upgrade immediately.
You invested in your wellness.
We'll protect it.
Not sure which plan fits your sauna? Our team will help you choose in under 5 minutes — no pressure, no sales pitch.