Frequently Asked Questions
Ordering & Products
What's included with my sauna or cold plunge purchase? Every Pyra Wellness order includes the unit itself, free white-glove delivery, and professional installation — so there's nothing extra to coordinate on your end. We're an authorized dealer for Orivon Wellness, so you're getting genuine Orivon saunas and the Frost Cold Plunge backed by manufacturer warranties.
How long does delivery and installation take? Delivery and installation timelines vary by product and location. Once you place your order, our team will reach out to coordinate scheduling and give you a more specific timeframe.
Do I need to do anything to prepare for installation? Our white-glove team handles setup — but having a clear, accessible space for your sauna or cold plunge (with nearby power access, if required) helps installation go smoothly. Specific requirements vary by model, and our team will walk you through anything needed ahead of your scheduled installation.
Financing
Do you offer financing? Yes — flexible financing options are available, allowing you to apply in minutes and spread your purchase over time. Financing terms depend on the provider and your approval.
Returns & Warranty
What's your return policy? We offer a 30-day return window from the date of delivery. See our full Refund Policy for details on eligibility and the return process.
Are your products covered under warranty? Yes — as an authorized Orivon Wellness dealer, all saunas and the Frost Cold Plunge come with manufacturer warranty coverage. Specific warranty terms vary by product; reach out to our team for details on your specific model.
Maintenance
Do you offer maintenance plans? Yes — we offer maintenance plans designed to keep your sauna or cold plunge running smoothly long-term. Visit our Maintenance Plans page for tier options and pricing.
Shipping
Do you ship outside the US? Currently, we offer free shipping on all US and Canada orders. For questions about other locations, please contact us directly.
Contact
How can I get in touch with questions? You can reach us by phone at 1-888-551-PYRA (7972) or through our Contact page, and we'll get back to you as soon as possible.
Have a question not covered here? Visit our Contact page — we're happy to help.